When you assign prospects to a workflow, each prospect will behave in a different way. These responses to your communication are clustered into some statuses. These statuses will act as a direct indicator of prospect's interest in your goods or service.
Your prospect can be in any of the following stages:
| Status | Description |
| Pending | The prospect has been added to workflow but workflow hasn't been enabled yet for them. |
| Active | The prospect is currently going through the workflow. |
| Paused | The process of reaching out to prospect has been paused. |
| Finished (Replied) | The prospect has replied and the workflow is no longer running on the prospect. |
| Finished (No reply) | The prospect gave no response to the steps undertaken in the workflow. |
| Opted Out | The prospect opted out of receiving any further communication. |
| Unsubscribed | The prospect has unsubscribed from the mailing list of the company. |
You can easily update the status of each prospect using the options in the ellipsis on the right hand side of the particular prospect.
| Change status to | Actions |
| Active | You can activate a prospect from Pending status by clicking on Activate option. |
| Paused | You can pause an active prospect by clicking on Pause option. If you later wish to resume the prospect, you can simply click on Resume option. |
| Finished (Replied) |
You can manually mark a prospect as replied by clicking on Mark as replied option. Alternatively, prospects can be automatically marked as replied when |
| Finished (No reply) | The prospect gave no response to the steps undertaken in the workflow. |
| Opted Out | The prospect opted out of receiving any further communication. |
| Unsubscribed | The prospect has unsubscribed from the mailing list of the company. |
- To update status to Paused
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1. Mark Prospect as Replied or Finished
